Frequently Asked Questions
Everything you need to know about our sensory products and services.
How long will it take for my order to arrive?
We typically process orders within 1-2 business days. Standard shipping within Australia usually takes 3-7 business days, while express shipping options are available at checkout for faster delivery.
Do you accept NDIS funding for purchases?
Yes, we support NDIS participants. You can shop as a self-managed or plan-managed participant. Simply select the 'NDIS Invoice' payment method at checkout, and we will provide the necessary documentation for your claim.
What is your return policy for sensory tools?
We offer a 30-day return policy for most items, provided they are in their original, unopened packaging. For hygiene reasons, certain products like chewable jewelry or oral motor tools cannot be returned once opened.
Are your products safe for children with specific sensory needs?
Safety is our priority. All our products are sourced from reputable manufacturers and meet Australian safety standards. We recommend supervising children during play and checking individual product descriptions for age recommendations.
Do you offer bulk discounts for schools or clinics?
Yes, The Sensory Specialist provides bulk pricing for educational institutions and healthcare providers. Please contact our support team with your requirements to receive a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Afterpay, and direct bank transfers for NDIS plan-managed orders.