Returns & Exchanges

At The Sensory Specialist PTY LTD, we want you to be completely satisfied with your purchase; if an item doesn't meet your needs, we offer a 30-day return policy for most unused products in their original packaging. Please note that for hygiene reasons, certain sensory items and oral motor tools cannot be returned once opened.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Package Your Items

  Ensure the products are in their original, unopened packaging and securely box them to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return label or address the package to our warehouse; we recommend using a trackable shipping service for peace of mind.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.